Privacy Policy
Last Updated: February 25, 2026
Pacific Studio Pools ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, or communicate with us.
1. Information We Collect
Personal Information You Provide
When you fill out a form on our website, request a consultation, or contact us, we may collect:
- Name (first and last)
- Email address
- Phone number
- Zip code / Address
- Project details and preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Geographic location (general)
Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your experience, analyze website traffic, and for marketing purposes. This includes Google Analytics and Google Ads conversion tracking.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and consultation requests
- Provide quotes and project information
- Communicate with you about our services
- Send appointment reminders and project updates
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
3. SMS/Text Messaging Terms
This section describes our SMS messaging practices and your rights under the Telephone Consumer Protection Act (TCPA).
Consent to Receive Text Messages
By providing your phone number and checking the consent box on our forms, you expressly consent to receive text messages from Pacific Studio Pools. These messages may include:
- Responses to your inquiries
- Appointment confirmations and reminders
- Project updates and status notifications
- Promotional offers and marketing messages (if opted in)
Message Frequency
Message frequency varies based on your interactions with us. You may receive up to 10 messages per month, though this may vary depending on your project status and communications.
Message and Data Rates
Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan.
How to Opt Out
You can opt out of receiving text messages at any time by:
- Replying STOP to any text message you receive from us
- Contacting us at info@pacificstudiopools.com
- Calling us at (949) 239-6380
After opting out, you will receive one final confirmation message. You will no longer receive text messages from us unless you opt in again.
Help
For help or questions about our text messaging program, reply HELP to any message or contact us directly.
Privacy
We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is used solely by Pacific Studio Pools to communicate with you about your inquiry and our services. Your information may be shared with service providers who help us deliver SMS messages (such as our SMS platform provider), but these providers are contractually prohibited from using your information for any other purpose.
Supported Carriers
Our SMS program is supported by all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.
No Purchase Required
Consent to receive text messages is not a condition of purchasing any goods or services from Pacific Studio Pools.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who help us operate our business (CRM systems, email platforms, SMS providers)
- Analytics Partners: Google Analytics for website analysis
- Advertising Partners: Google Ads for conversion tracking and remarketing
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For SMS consent records, we retain proof of opt-in for a minimum of 4 years as required by TCPA regulations.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Opt out of text messages (reply STOP)
To exercise any of these rights, please contact us at info@pacificstudiopools.com.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Pacific Studio Pools
Email: info@pacificstudiopools.com
Phone: (949) 239-6380
Orange County, California